The Medical Support Assistant (MSA) position serves as a Consult Coordinator for Non VA Care. The MSA works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Non VA Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, C&P, Non VA Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Non VA Care.
Communicates with Non VA Care providers to ensure they accept VA patients and payments, prepare any required pre-appointment documents, schedules the appropriate level of care and documents the schedule in the appropriate consult. Obtains medical documentation from Non VA providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care. Coordinates internal and external care between customers and providers.
Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification.
He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Work Schedule: 8:00 am - 4:30 pm Monday - Friday (Subject to change based on the needs of the agency). Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 59634F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
This position requires one of the following: High school diploma (including homeschooling), General Education Development (GED) certificate- Proficiency certificate issued by a State or Territorial Board or Department of Education, Post-high school education.
If you do not have one of the education levels listed above, but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5, 2026, meeting all qualification requirements as part of the grandfathering provision. Education cannot be credited without documentation. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
lesley.horton@va.gov · (205) 933-8101 X334006
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $46355 – $60261/yr.
Applications close on 2026-10-26.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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