The Advanced Medical Support Assistant (Advanced) with the Contact Center provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model.
The incumbent provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Works collaboratively with programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
The AMSA is responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Duties include, but are not limited to: Work that requires a practical knowledge of computerized data entry and information processing systems.
Setting priorities and deadlines, participating and providing input in problem solving on operational issues or procedures in team meetings. Training new staff. Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information.
Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday 7:45am - 4:30pm Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 60554F Relocation/Recruitment Incentives: Not Approved. Permanent Change of Station (PCS): Mot Authorized.
Documentation Requirements for Proof of High School Completion or higherIf using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
christopher.kirmse@va.gov · (785) 350-3111 X52966
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47903 – $62274/yr.
This position is eligible for telework.
Applications close on 2026-10-14.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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