The Advanced Medical Support Assistant (AMSA) within the Clinic Practice Management service provides support across multiple ancillary & interprofessional clinics, services & sections. The AMSA plays an integral role in achieving first contact resolution through Veteran centered delivery of care & they collaborates to best coordinate the needs of the Veteran. The AMSA's provide information on programs, initiatives available to Veterans & administrative referrals of services as needed.
The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Works collaboratively with Dayton VA Medical Center programs, services, and interprofessional coordinated care team members to facilitate access to care through focused efforts on meeting the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. Major duties include: Answering and initiating telephones calls and secure messages to address the needs of Veterans. Greet patients, perform check in and check out, capture insurance and demographic information, as well as relay messages to appropriate staff inside or outside of the Dayton VA Medical Center. Schedule appointments, interpret, and verify provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, re-scheduling patient appointments in line with patient requests, entering no-show and cancellation information. Monitors appointment requests from multiple electronic sources. Manages software applications to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Informs interprofessional team members about patient care needs (i.e.)., patients needing an appointment where there is no availability requiring an overbook. Develop and/or maintain effective and efficient communication with the patient, interprofessional care delivery teams, VA medical centers, and other non-VA agencies/medical facilities. Work Schedule: Monday-Friday; 7:30am-4pm. Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 91336-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Latasha.Loyd@va.gov (313) 409 3775
Source: USAJOBS.gov — U.S. Federal Government
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