The Medical Support Assistant (Advanced) in the Southeast Louisiana Veterans Health Care System performs administrative work relating to the care and treatment given to patients in various units, outpatient clinics, and scheduling call centers located in New Orleans, Baton Rouge, Hammond, or Slidell, Louisiana. This is an open continuous announcement until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available.
Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) (AMSA) works collaboratively with other members of expanded health care teams performing duties related to the receipt, intake, and indexing of health and administrative information.
The primary duties of the AMSA may include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports Receives community care consults via Computerized Patient Record System (CPRS) Assures approval process of the consult has been addressed by Community Care Coordination Nurse or VA provider Contacts veterans for the desired community care provider and preference date/time of community care appointment Schedules appropriate level of care following procedures and guidelines Prepares any required pre-appointment documents and monitors pre-appointment requirements to assure readiness for patient visit/procedure Verifies patient attended appointment and obtains medical documentation from community providers Manages electronic wait list to verify and validate accuracy and resolve issues Communicates throughout scheduling process to ensure patient, provider, internal/external facility requirements are met Validates and updates patient demographic information to ensure correct contact information is maintained Schedules/reschedules, cancels, no shows, or add on appointments Participates in team huddles and team meetings to manage and plan patient care Work Schedule: Various work schedules available.
For example: Monday-Friday, 8:00 a.m. - 4:30 p.m. Work schedules are subject to change based on the needs of the facility and will be discussed upon interview. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: Varies by location. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Stephanie.Dufour@va.gov · 719-216-4458
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2027-09-30.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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