The Advanced Medical Support Assistant serves in the Medical Support Assistant Section of the Clinic Practice Management (CPM) Service for the Tuscaloosa VA Medical Center in support of the following locations: Tuscaloosa, Selma, AL and corresponding Mobile, Rural Health Clinics, and/or inpatient units.
Major duties include, but are not limited to: Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability, utilization, and access to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.
Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA clinical and administrative staff, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
Processes incoming patient secure messaging through My Health Evet or secure messaging systems and patient portals and coordinates with the care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information and documentation into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues.
Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients, i.e., those who receive their care at multiple VA centers or those who receive care in the community. Use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Work Schedule: Monday through Friday, 8:00AM-4:30PM Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 59784F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.
Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $46355 – $60261/yr.
Applications close on 2026-11-16.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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