The Advanced Medical Support Assistant serves as an initial point of contact for patients; schedules medical appointments; tracks, reviews and responds to electronic orders, consults and other elements in the electronic medical record and medical systems. This position is located in the Imaging PSL, VA Medical Center, Minneapolis, MN.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include: Operate a computer terminal to create, edit, print, retrieve, or manipulate Imaging data files, view images, burn CD/DVDs, print reports, monitor sources of incomplete exams both for in-house Imaging Service exams as well as outsourced imaging services. Manage requests for burning CD/DVD images for internal and external stakeholders.
Provide basic instruction on the operation of the Radiology PACS viewing application to Radiology students and clinicians as needed. Use specific procedures and established methods to Import and create digital Imaging DICOM data sets in a CD or DVD format. Send CD/DVD or film via mail, courier or special shipping in accordance with all legal, HIPPA and Information security and standards.
Assign Vista Radiology orders to imported Imaging exams and create electronically filed reports for imported Imaging exams. Monitor inventory of office and radiology supplies and replenish as needed. Alert supervisor when additional supplies are needed. Performs Reception staff and Imaging Scheduler duties..
In this capacity, the incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. Reviewing active/pending Imaging consult statuses. Faxing result retrieval requests related to Care in the Community Imaging services, updating the consult with new information and closing the Imaging consult when indicated.
Receive training on standard processes for creating Imaging CDs, importing CDs from outside vendors, processing CBOC imaging studies. Develops and maintains effective working relationships with all clinical and administrative Imaging Department staff in order to support patient care. Organize and support the work flow of the Results Processing Team employees in the rare event that both the supervisor and Lead MSA are absent.
Assume the role of backup to the Lead MSA to Interpret and apply the HIMS, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. Assist with routine, non-technical maintenance of non-patient care Results Processing equipment, ordering and stocking supplies and stocking necessary administrative forms. Assist employees in collecting complete and appropriate data for reporting processes.
Participates in the team huddles and weekly/monthly meetings. Back up the Imaging Scheduling MSAs. Performs reception, scheduling and other customer service duties that facilitate proper and timely treatment of patient care for all modalities that training has been provided (CT, Ultrasound, Vascular Ultrasound, MRI, Mammography, Nuclear Medicine and Ortho/Neuro injections).
Independently manage position responsibilities with little supervision and knows to notify the supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Assists patients by scheduling appointments for Imaging exams in the VA hospital system, documents complaints, and provides follow-up and suggests resolutions to supervisor.
Interpret and communicate requirements of VHA Scheduling Directives to patients and other VAHCS staff and accurately complete all scheduling responsibilities. Work Schedule: Mon-Fri 8am - 430pm Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Full federal benefits details →
Kyle.Wogen@va.gov · 612-629-7119 X7119
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53931 – $70110/yr.
Applications close on 2026-10-26.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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