The Technology, Innovation, and Development Service is seeking an Medical Support Assistant (Advanced) to serve as the primary scheduler for consults and first point of contact for patients and community partners. The AMSA plans and coordinates the clerical functions of consults and is responsible for a broad range of administrative and clerical duties. The 2-page Resume requirement does not apply to this occupational series.
For more information, refer to Required Documents below.
Completes in-patient and out-patient consult scheduling needs. Serves as the primary Point of Contact for incoming calls. Coordinates with care line management and supervisors to review clinic utilization and wait times using various reports. Develops and maintains effective and efficient communications with patients, community partners, VA medical centers, and other agencies. Adjusts workflow and work sequencing to meet team and patient needs.
Makes administrative notes in veterans Electronic Health Record chart. Assists Veterans with coordinating self-assessments, education forms, and tallying totals for therapists. Presents data to leadership with observations and recommendations for scheduling action, customer service concerns, clinic profile development, and modification within the service.
Total Rewards of a Allied Health Professional Work Schedule: Full-Time, 0730-1600 Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
mickaela.clark@va.gov · 314-652-4100 X62955
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54307 – $70599/yr.
Applications close on 2026-12-31.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-27 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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