The incumbent serves as an Advanced Medical Support Assistant (AMSA) who is responsible for assistance to Veterans providing a smooth process for the management of his/her outpatient appointments as well as support work in connection with the care and treatment given to the Veterans. The AMSA (Specialty Clinic) will work with the Lead AMSA (Specialty Clinic). Please include full-time/part-time status or number of hours worked for each position listed on resume.
Total Rewards of a Allied Health Professional Duties include but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care. Review provider templates, clinic grids, testing requirements, and capacity to ensure timely access to care. Handle multiple phone lines on in an inpatient care setting, making sure these calls are forwarded to correct staff if needed.
Communicate with Veterans, employees, interdisciplinary staff, and external agencies to ensure clear instructions and smooth coordination. Support clinical teams by preparing and verifying lab requests, imaging orders, exposure follow-up requirements, and testing compliance.
Coordinate and schedule appointments across Employee Occupational Health (EOH), Compensation & Pension (C&P), and Home-Based Primary Care (HBPC), including physicals, follow-ups, C&P exams, HBPC visits, and urgent triage referrals. Identify scheduling gaps, operational barriers, and workflow issues and escalate or assist leadership in implementing corrective actions. Update demographics, enrollment information, PCMM assignments, and personnel records with complete accuracy.
Maintain tracking logs and reporting systems for C&P exam status, HBPC census and metrics, EOH exposures, OSHA reports, TB conversions, VERA monitoring, and timeliness indicators. Work Schedule: Monday-Friday 8:00AM-4:30PM Compressed/Flexible: Not Authorized Telework: Ad-hoc- at the discretion of the supervisor. Virtual: This is not a virtual position.
Functional Statement #: 71017-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
There is no substitution of education for experience at this grade level.
keziah.Israel@va.gov · 404-327-1264
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50168 – $65219/yr.
This position is eligible for telework.
Applications close on 2026-09-30.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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