The Wilmington VA Medical Center is recruiting for one (1) Medical Support Assistant (Advanced). The Medical Support Assistant (Advanced) will function in Health Administration Service from the Linwood, NJ Community Based Outpatient Clinic (CBOC).
Key Responsibilities
The purpose of this position is to serve as an Medical Support Assistant (Advanced), for Outpatient Clinical Support in the Wilmington VA Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the Sections. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting).
Duties of an Medical Support Assistant (Advanced) include but are not limited to: Collects and updates insurance information from Veterans, family members and other eligible patients. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m. Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 05668-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
This position is with Veterans Health Administration, Department of Veterans Affairs.
What is the salary for this position?
The posted pay range is $52073 – $67695/yr.
What is the application deadline?
Applications close on 2026-11-17.
Who is eligible to apply?
This position is open under the 'Public' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov