Serves as Advanced Medical Support Assistant for the Community Care Service at the Redlands Community Based Outpatient Clinic. Provides specialized administrative and patient support in a complex interdisciplinary clinic setting.
Schedules and coordinates appointments and consults, manages clinic communication, updates demographics and insurance, monitors consults, supports providers and Veterans, maintains confidentiality, and ensures quality customer service and care coordination daily.
Duties include but are not limited to: Schedules, cancels, and reschedules patient appointments and consults in accordance with VHA scheduling guidelines. Verifies provider orders and processes administrative actions related to patient care. Monitors outpatient appointments and consult tracking systems to ensure timely follow-up. Updates patient demographics, insurance, eligibility, and co-pay information during check-in.
Coordinates communication between Veterans, providers, specialty clinics, and ancillary services. Answers and directs telephone calls and visitor inquiries while providing excellent customer service. Relays messages and information to interdisciplinary team members and providers. Prepares patients for clinic visits and ensures appointment information is provided before departure. Identifies delays or issues in care coordination and recommends corrective actions to leadership.
Maintains accurate records using CPRS, ISS, VistA GUI Scheduling, and consult tracking systems. Protects patient privacy and maintains confidentiality in compliance with HIPAA, FOIA, and Privacy Act requirements. Maintains organized and professional workspaces to promote a welcoming clinic environment. Assists Veterans of varying age groups and cultural backgrounds with sensitivity and professionalism.
Works independently while following established VA policies, procedures, and administrative regulations. Other duties as assigned. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday-Friday, 8:00 AM to 4:30 PM Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. There is no educational substitute for this position.
Mark.Pick@va.gov · 602-277-5551 X3300
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56247 – $73121/yr.
This position requires a Other security clearance.
Applications close on 2026-09-04.
There are 3 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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