The Advanced Medical Support Assistant serves as an initial point of contact for patients; schedules medical appointments; tracks, reviews and responds to electronic orders, consults and other elements in the electronic medical record and medical systems. This position is located in Primary Care, VA Medical Center, Minneapolis, MN.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include: This position is above the full performance level Work collaboratively in an interdisciplinary coordinated care delivery model. Perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Maintain appointment schedules for outpatient clinics.
Assist with clinical access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs. Screen/receive phone calls and determine nature of requests. Independently manage position responsibilities with minimal supervision. Participate in routine team huddles and meetings.
Notify supervisor when clinic access is less than desirable or if patient cannot be scheduled within mandated clinical timeframes. Coordinate administrative services for veterans, family members, caregivers and general public. Ensure all necessary health/administrative information is integrated into patient record system. Direct daily work of Clinical Support Section employees in the absence of a supervisor.
Assist with Program Support Assistant (Care Facilitator) duties as needed. Generate patient workload reports for validation and monitor activity to assure consistent and accurate reporting. Conduct patient/employee surveys and interviews, observe workflow, guide patients through hospital system, input referrals, document complaints and provide follow-up and suggest resolutions.
Intervene to resolve difficult problems and diffuse potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Work in a busy environment requiring routine multi-tasking. Lead and organize staff in various work areas to produce results and ensure compliance. Work Schedule: Mon-Fri 8:30am to 5:00pm Telework: Not Eligible Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Full federal benefits details →
Kyle.Wogen@va.gov · 612-629-7119 X7119
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53931 – $70110/yr.
Applications close on 2026-11-16.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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