The incumbent serves as an Advanced Medical Support Assistant (AMSA) under Physical Medicine and Rehab Service at the San Francisco Veterans Affairs Health Care System. Duties are conducted under the direct supervision of the Administrative Officer/Business Manager of Rehabilitation Service.
The incumbent will work closely with the Service and assistant Chiefs, Team Leaders, Program Specialist and Lead MSA of the assigned section and may accompany the team on rounds, meetings, and trainings.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties: Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information. Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments.
Verifying and updating patient demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture. Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts.
Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned. As required, types routine correspondence, progress reports, memorandums and statistical reports using Vista, Microsoft Word and Excel. Maintains up to date training on VA Scheduling Requirements.
May provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee. Reconciles end-of-shift/end-of-day processing and reports. Ordering and keeping records of supplies. Reconciles end-of-shift/end-of-day processing and reports. Duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor. Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: Relocation/Recruitment Incentives: 10276F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
christine.brockman@va.gov · 650-852-3209
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $63094 – $82021/yr.
Applications close on 2026-10-22.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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