This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Demonstrates Courtesy and Professionalism: As frontline contact with patients and staff, the A/MSA sets the tone for perception concerning quality of healthcare services at the VA.
The A/MSA screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes Consult and Appointment Management: The MSA is responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics available at the CBOC.
Incumbent will schedule all appointments with the patient's input, either in person or by phone. Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Meets, Communicates, and Interacts: Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.
Operates Computerized Programs: Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems. Employee Education: Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
Works Independently: The A/MSA will work in a proficient and self-directed manner to accomplish a wide variety of tasks. The A/MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs Work Schedule: Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m. Telework: Ad-Hoc, as determined by the agency policy.
Virtual: This is not a virtual position. Functional Statement #: 91463-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Latoya.Walker3@va.gov · (980) 234-8852
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $51747 – $67271/yr.
This position is eligible for telework.
Applications close on 2026-09-17.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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