The Advanced Medical Support Assistant serves in interchangeable roles within the Scheduling Section in support of and in conjunction with Patient Aligned Care Team delivery method of care. The Advanced MSA works collaboratively with all members of an expanded health care team including Primary Care Providers, Nurse Case managers, Social Workers, Dieticians, Mental Health staff and Specialty and Ancillary Services to provide a robust interdisciplinary approach to care.
The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Duties include, but are not limited to: Coordinates with the patient care team to review clinic appointment availability. Schedules new and established patient appointments. Tracks and facilitates completion of encounters and consults. Participates in team huddles and team meetings to manage and plan patient care.
Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues.
Participates and provides input in problem solving on operational issues or procedures in team meetings. Performs administrative follow up actions. Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Evaluates patient information and clinic schedule lists to determine whether patient is vested. Gathers information and collects/compiles data to meet the needs of the service.
Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers. Takes care of inventories, supplies, and office supplies. Work Schedule: Monday-Friday, 8:00 am to 4:30 pm (Subject to change based on needs of agency). Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 542-04318F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Kevin.Hicks@va.gov · 904-219-6715
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52073 – $67695/yr.
Applications close on 2026-10-21.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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