The Medical Support Assistant (Advanced) provides expert administrative and patient support within the Surgical Care clinical section. Coordinates outpatient services, manages scheduling, records, and communication, and supports interdisciplinary teams to ensure efficient, patient-centered care for Veterans.
Total Rewards of a Allied Health Professional Major duties include, but are not limited to: Schedules outpatient clinic appointments according to VHA directives using Veterans Heath Information Systems and Technology Architecture (VistA) or VistA Scheduling Enhancement (VSE). Schedules surgical procedures and pre-op tests as necessary, coordinating with patient, consultant or surgeons' schedules. Manages overbooking within provider-set limits and works to minimize no-shows through patient reminders. Checks patients in electronically, verifies identity, and confirms/updates demographic and insurance information. Processes pre-registration and insurance card data, counseling Veterans on coverage. Runs daily reports (EARR, PCE, Consults Needing Attention, etc.) to support workload credit, revenue collection, and consult tracking Meets the two business day requirement for scheduling consults. Verifies and completes provider orders in CPRS. Scans and indexes records into VistA Imaging, checking scan quality. Promotes and performs in-person authentication for Veterans using My HealtheVet. Processes secure messaging and participates in team huddles to coordinate patient care. Handles incoming correspondence and first-party requests. Provides strong customer service, often under stressful conditions with frustrated patients. May be required to cross cover for other areas of the service due to patient care needs, workload demands or staff shortages and assists in training new staff. Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 54866F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VALERIE.TORRES@VA.GOV
Source: USAJOBS.gov — U.S. Federal Government
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