This position is located in VA Central Texas Health Care System, Diagnostic Imaging Service and serves Austin, Temple, and Waco, TX. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include, but not limited to: Receives guidance from more experienced staff members and requires frequent and direct supervision. Applies general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients.
Utilizes a variety of patient data systems in scheduling patients for treatment and annotates patient records. Perform front desk duties, receives telephone call, and visitors to the Medical Support Assistant unit. Schedules and reschedules patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics.
Reviews and document medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system. Obtains medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. Advises clinical staff on current administrative processes.
Schedules, cancels, re-schedules patient appointments and/or consults; entering no show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other Medical Support Assistants and/or clinic staff to determine the daily needs of the clinics. Verifies and updates demographics and insurance information when patients check-in for appointments.
Work Schedule: Fulltime, Monday - Friday, 7:30am - 4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position Functional Statement #: 54129F, 54130F, 54131F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $37755 – $56920/yr.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-10 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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