The Domiciliary Medical Support Assistant directs the operation of the Domiciliary living unit by providing direct Veteran care and administrative support to Domiciliary Veterans. Assures Veteran compliance with medical center and Domiciliary program policies and procedures and with health, safety, and sanitation as they pertain to living quarters, treatment areas, dayrooms, etc.
The incumbent must utilize great flexibility and responsiveness in functioning in a variety of roles.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major Duties include but are not limited to: Processes and orients patients upon admission to assist with their adaptation to residential community living. Files medical records and administrative documents accurately. Schedules ancillary service appointments. Processes patient authorized absences according to program procedures.
Documents patient behaviors and incidents in the appropriate timeframe according to guidance. Completes independently the electronic "Incident Reporting" document in VISTA. Orders and cancels patient meals. Communicates effectively with Veterans, families, and staff in the domiciliary setting by using age-appropriate language and interactions.
Maintains a clear, pleasant, respectful, and understandable tone and speaking pace, adjusting volume and communication style to meet individual needs and circumstances. Processes patient admissions/discharges/transfers, electronically enters diet orders, organizes medical chart assembly and removal of doctor's orders from the medical record, makes appointments, coordinates consults, and referrals.
Observes the use of program facilities and furnishings for appropriate and scheduled usage. Performs patient dining room duties of food cart management, tray distribution and cleanup. Prepares and submits daily patient activity and bed-census audio-taped reports. Monitors program-unit security procedures as outlined and maintained in program management guides.
Verbalizes appropriate problem solving methods and intervention techniques necessary for the diffusion of potentially volatile situations. Initiates a "Missing, Incapacitated Resident/Patient Reaction" incident report accurately. Completes proper procedures for conducting and recording daily positive and negative controls, per the Ancillary Testing Manual, prior to completing screening procedures.
Practices infection control practices and proper techniques, in accordance with the Ancillary Testing Manual criteria, for securing and maintaining the integrity of the urine specimen, performing screening procedures and preparing the necessary documents for submission of the specimen for confirmation testing. Records screening results properly in the program logbook and entered into the VISTA lab menu. Communicates clearly and concisely both orally and in writing.
Demonstrates patience, tact, perseverance, and self-control in dealing with patients, families, and other medical center personnel Handles difficult patient interactions using established communication and de-escalation techniques. Manages patient records and program documents responsibly while maintaing reasonable security provisions to minimize unauthorized access. Answers telephone calls appropriately. Assists co-workers as needed.
Addresses customers respectfully while maintaining a manner of confidentiality Maintains working knowledge of applicable VA Central Office policy, JCAHO, CARF and OIG requirements as they related to the DRRTP Utilizes great flexibility and responsiveness in functioning in a variety of roles.
Exercises a high degree of originality and resourcefulness in his/her guidance and assistance with directing treatment activities to the treatment teams within the DRRTP Possesses a well-rounded knowledge of the variety of therapeutic and rehabilitative services and experiences available and give particular attention to the individual background, strengths, needs, abilities and preferences of the physically or psychologically handicapped Veterans, and subsequently provide effective information to the treatment team in the selection of the best possible activities available to meet that individual's daily living and/or planned rehabilitation program needs Consults with the DRRTP Chief on all significant programmatic and administrative issues, operations and problems.
Work Schedule: Rotating night shifts 12:00am - 10:00am; consisting of 4-10 hour shifts with three (3) consecutive days off. Compressed: Available. Telework: Not Available. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shawanda.Jackson@va.gov · 813-391-2368
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $43982 – $57178/yr.
Applications close on 2026-11-16.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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