The Medical Support Assistant (MSA) serves as a clerk and is a foundational role within the Nursing Service. The MSA works collaboratively and with other members of the interdisciplinary team such as: The Registered Nurse, Licensed Practical Nurse/Vocational Nurse, Health Aid, Health Technician, etc to provide a robust interdisciplinary approach to care.
The Medical Support Assistant works collaboratively in an interdisciplinary team approach. The MSA must be able to perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintain appointment schedules for one or more outpatient clinics.
He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Duties include but are not limited to: Performs data entry, updates and verifies demographic information, no-show information.
screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Reviews medical orders for coordination of patient diagnostic studies/ procedures appointments/discharge orders and diet multiple times per day (Standard- at least 4 times a day).
Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Work Schedule: Rotating shifts, weekends and holidays Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 62339F, 62338F, 62337F Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
claneicia.rose@va.gov · 501-257-1056
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $32435 – $52957/yr.
Applications close on 2026-09-18.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →