OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Medical Support Assistant (MSA) for Audiology/Speech Pathology clinics generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this specialty care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care.
The MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered. The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.
The duties include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Functions as a clinic clerk and receptionist. Provides complete appointment management according to clinic guidelines, to include scheduling, cancelling, and re-scheduling patient appointments and/or consults; enters no-show information; ensures encounters that need Action Required are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information, among other aspects of appointment management.
Receives, schedules, and routes patients seeking care. Receives and makes telephone calls for clinical staff and acts as a receptionist to patients, other professional and clinical staff, and the public. Composes correspondence pertaining to clerical and administrative functions of the clinical service. Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.
Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher if using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
adrienne.walker2@va.gov · 757-769-2810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $38237 – $62430/yr.
Applications close on 2026-10-07.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →