The Medical Support Assistant (MSA) serves in the VISN 23 VA Health Connect, formerly known as the Clinical Contact Center (CCC). The MSA is responsible for VISN wide scheduling and rescheduling of appointments in accordance with VHA national scheduling guidelines, referring patients to other medical specialty clinics, interacting with both internal and external customers, and coordinating information related to patient care and services.
Announcement will close once 50 applicants is reached Total Rewards of a Allied Health Professional Major duties include but are not limited to: Independently performs a full range of duties related to the delivery of healthcare services in a VISN CCC Advises clinical staff on current administrative processes Works collaboratively with CCC team in resolution or direction of calls via various available contact modalities Schedules, cancels, reschedules patient appointments and/or consults Enters no-show information Monitors appointment requests from multiple electronic sources Gathers and obtains medical information from patients Processes medication refill requests Reviews electronic health records Participates in huddles (with cameras on) with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC Monitors outpatient appointments in areas of responsibility Verifies and updates demographic when contacted by patients Ensures Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness Utilizes various software, hardware system products and data portals to transfer and capture information electronically for the support of the daily operation of the unit Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software Provides accurate details of organizational information to Veterans regarding the different services the VA offers Provides high quality customer service to Veterans and their families/caregivers Communicates tactfully and effectively to all customers Work Schedule: The VISN 23 Clinical Contact Center team has openings for various shifts 7 am - 7 pm, Monday to Friday.
Some holiday shifts are required. Shift preference will be assigned based on shift availability at the time of selection and discussed during the interview process. Telework: Not applicable, this is a remote position. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required.
Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
kimberley.wilkinson@va.gov · 832-546-9908
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52957/yr.
Yes, this position is fully remote.
Applications close on 2026-10-26.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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