The Medical Support Assistant (MSA) position is located at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center within the U.S. Department of Veterans Affairs (VA) Health Care System, Lexington, KY. The incumbent will be assigned to one of the Community Based Outpatient Clinics (CBOCs) in Berea.
Total Rewards of a Allied Health Professional The GS-5 MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include, but are not limited to Scheduling, canceling, re-scheduling patient's appointments and/or consults; Preparing for clinic visits ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Performing basic eligibility, copays and pre-authorization requirements for specific coverage.
Supporting the clinic team in the coordinating and assisting with the appropriate patient flow in the clinic. Work Schedule: Various tours to include weekends, evenings, nights and holidays. Schedule may vary based on patient volume and needs of service.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 31243F Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
lyncie.crawford@va.gov · 901-530-3352
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $36464 – $55721/yr.
Applications close on 2026-11-06.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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