OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Primary Care Medical Support Assistant (MSA) in the Whole Health department generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this Primary Care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care.
The Advanced MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered. The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.
The duties include but are not limited to: Functions as an independent clinic clerk and receptionist.
Provides complete appointment management according to clinic guidelines, to include scheduling, cancelling, and re-scheduling patient appointments and/or consults; enters no-show information; ensures encounters that need Action Required are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information, among other aspects of appointment management.
Interacts in a collegial relationship with and provides support and assistive patient services to physicians, nurses, and other healthcare personnel in the Primary Care outpatient clinics by ensuring that the prescribed plan of care and activities associated with its implementation requiring clerical intervention are appropriately and judiciously completed.
Receives and makes telephone calls for clinical staff and acts as a receptionist to patients, other professional and clinical staff, and the public. Composes correspondence pertaining to clerical and administrative functions of the clinical service. Maintains electronic records and files on all matters pertaining to the overall function of their specialty area. Prepares recurring reports pertaining to administrative and clinical functions.
Checks accuracy of data being reported. Performs as Timekeeper. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higherIf using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
adrienne.walker2@va.gov · 757-769-2810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $38237 – $62430/yr.
Applications close on 2026-11-04.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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