This position provides medical administrative support to the Nutrition and Food Services department of the Minneapolis VA Health Care System and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinics. The Medical Support Assistant is responsible for accurate appointment management and the coordination of all administrative information between the professional staff, patient caregiver and/or representative.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include, but are not limited to: Performs receptionist, customer service, and administrative duties for proper and timely treatment of patients. Demonstrates substantial skill in planning, organizing, problem solving, and decision making. Maintain appointment schedules for one or more outpatient clinics.
Demonstrates high level of oral and written communication skills. Administrative support to our clinical colleagues in care of our Veterans. Utilizing patient data systems. Scheduling, rescheduling and cancellation of appointments for ingoing and outgoing customers and communication. Appointment check in/out, verification of provider orders, recall reminders, manual and electronica data entry and reviewing/updating patient demographics and insurance verification.
Inbound and outbound phone calls. Determine nature of requests and provide information desired using privacy rules and established clinic processes. Requests medical records from community healthcare facilities, schedules consultation appointments, special procedures, etc. to coordinate care. Contacting new patients for appointment reminders, no shows, recall reminders and if necessary enters notes into CPRS and removes them from recall.
Interpret and communicate requirements of the VHA Scheduling Directives and policies. Daily review of return to clinic and recall delinquency list. Protects printed and electronic files containing sensitive data in accordance with the Privacy Act of 1974, policies and regulations. Attends scheduled training sessions and participates in medical center/service level safety promotions as directed by supervisor.
Work Schedule: Monday-Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
amber.penry@va.gov · 217-554-5961
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $48381 – $62896/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-14.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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