OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent serves as a Medical Support Assistant in Care in the Community (CITC) call center. Patient care is delivered indirectly by way of telephone. S/he works as a member of the Care in the Community healthcare team including Advanced Medical Support Assistants, Nursing staff, non-VA providers and hospitals to assure proper care for the veterans.
Important interfaces and collaborations also occur with members of a larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The duties include but are not limited to; Coordinates the all-phone calls for the Care in the Community service.
Ensures timely response to patient/callers that potentially have an emergent or urgent care need through prompt identification of problem and referral to the appropriate AMSA or RN for action. Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Informs patients of changes in their care related clinics, provider and/or appointment times.
Schedules New Patient appointments in a timely manner. Provides appropriate referral information for care in the community to Veteran or Community Care Provider as requested. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher if using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
adrienne.walker2@va.gov · 757-769-2810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $38237 – $62430/yr.
Applications close on 2026-10-02.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →