The incumbent serves as Medical Support Assistant (MSA) in Health Administration Service (HAS) at the San Diego VA Healthcare System. HAS has a large number of MSA positions and incumbents may be required to serve in Specialty Clinics. An MSA performs duties to include scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
Duties include but are not limited to: Maintains effective and efficient communication with the patient and the provider. Assist non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; and develops and manages a tracking system for follow up care such as consults. Manages appointments scheduling including Recall, RTC's, Consults, Imaging, VeText, Audio Care, etc.
Posses knowledge of computerized data entry and information processing systems including CPRS, ISS, VSSC, VAOS, My HealtheVet, ICB, VET link, Kiosk, and Vista. Sets priorities/deadlines, participates in providing input, and utilizes problem solving on operational issues or procedures in team meetings. Performs administrative follow up actions. Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
Educates providers about shared patients who may be receiving care at multiple VAs or in the community, the medical facility's organization and services, rules and regulations governing eligibility and treatment. Demonstrates practical knowledge of the standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvement, and customer service.
Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Attains knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Care in the Community (CltC) programs.
Assists patients by providing a smooth process for the management of his/her outpatient appointments as well as support work in connection with the care and treatment given to Veterans. Reports backlogs, difficulties' in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Other duties as assigned VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Day Shift - Will be discussed in interview.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Narcisa.Parks@va.gov · 361-910-3699
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50459 – $65597/yr.
Applications close on 2026-10-30.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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