This position provides support to the Prosthetics and Sensory Aid Service (PSAS). This position serves as the liaison between the clinical staff in their assigned area and serves customers both internal and external.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include (but not limited to): -Performs scheduling functions for Orthotic and Prosthetics Consults, Prosthetics requests and Return to Clinic Orders following all rules and regulations. -Initiates and carries out a variety of clerical duties associated with patient care and treatment at multiple Prosthetic and Sensory Aid Service (PSAS) areas as it relates to scheduling.
-Answers a multitude of telephone calls and records messages pertaining to such tings as detailed Prosthetic Consult requests and recognize urgent issues that require referral to the professional staff for immediate action. -Provides front-line assistance to customers with questions or concerns. -Helps facilitate refill requests for patients in person or calling in.
-Arranges and schedules appointments for patients at a variety of locations, services and consultants on the Prosthetics request process, coordinate appointments for timeliness and to avoid conflicts in patient treatment and to meet the schedule of the PSAS. -Manages the daily appointment list which requires scheduling, cancelling and processing no-show appointments.
-Orients new PSAS staff members to such things as location of the patient files, formatting of CPRS, VISTA, and Visual Aid.Retrieves and inputs pertinent data into our VISTA, CPRS programs, maneuvers and retrieves medical documentation from the VISTA Capture/Display Program and is knowledgeable with Remote Data and is able to retrieve appropriate data requested.
-Participates in team huddles/meetings in order to manage and plan patient care -Maintains office supplies for the clinics, printer and/or copy machines, sorting mail and distributing fax communications, -Other duties as determined by supervisor. Work Schedule: Monday-Friday; Schedule Varies (0700-1530, 0730-1600, 0800-1630) Telework: Ad-hoc (Not on reoccurring basis) Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
tami.sweet@va.gov · 916-213-9783
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40512 – $66144/yr.
This position is eligible for telework.
Applications close on 2026-11-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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