This position serves as a Military Service Coordinator on the Public Contact Team, located in the Nashville Regional Office. Through seasoned knowledge the incumbent provides specific information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. The incumbent represents the VA regional office by acting as liaison with local military installations.
Major duties and responsibilities include, but are not limited to: This position serves as a Military Service Coordinator on the Public Contact Team, located in the Veterans Service Center.
Through seasoned knowledge the incumbent provides specific information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits, to include those cases in which issues require an advanced technical proficiency. The incumbent represents the VA regional office by acting as liaison with local military installations performing the duties described below.
Specifically, the MSC will: Performs direct veteran benefit counseling to include information on the full range of VA and non-VA benefits to which separating and retiring service-members and their spouses may be entitled to. Provides individual counseling on specific VA related information to disabled veterans about specially designated employment assistance for service members being separated for medical reasons.
Develops comprehensive resources of transition service providers among the military, other federal, state, and local governments, educational institutions, and VA medical centers. Acts on behalf of the Director and Veterans Service Center Management (VSCM) as liaison between: Regional Offices (RO) and employees of RO's, veterans, and the community.
The incumbent is required to represent the Director and VSCM at functions including Congressional meetings, service organization gatherings, and county and state government veterans' offices.
Incumbent is responsible for arranging and conducting workshops, seminars, and other meetings with a wide variety of service organizations, Congressional staff, and state and local government veterans' offices to address all VA benefits, as well as concerns and issues with those benefits, thus generating a strong presence within the community and good will towards the VA.
Develops and maintains relationships with veteran's service organizations, community groups, and others whose interest is in helping veterans and their families in order to enhance cooperation with the VA.
Interprets and explains entitlement, policies, procedures, and benefits information to veterans and their families, as well as assists veterans with grievances, concerns, problems, or unmet needs of these veterans and directs these issues to the appropriate staff and management in order to seek resolution.
Serves as the point of contact to assist transitioning Operation Iraqi Freedom/Operation Enduring Freedom (OIF/OEF) Veterans and their families, and safeguards and insures statutory and congressional rights of these veterans is maintained.
Incumbent serves as the Casualty Assistance Coordinator for the Regional Office and establishes and maintains strong working relationships with the Casualty Assistance Offices at various military installations located within the RO's jurisdiction. Incumbent is responsible for coordination of outreach services to incarcerated veterans at federal and state correctional institutions and local county prisons within the Regional Offices' jurisdiction.
Incumbent exercises authority to take affidavits, administer oaths and affirmations, make investigations, examine records and witnesses, certify to the correctness of papers and documents upon matters within the jurisdiction of VA Regional Offices, and release official information to appropriate offices or personnel. Incumbent collects, analyzes, and evaluates data that is generated by Regional Offices, and produces meaningful reports to be then sent to the VA Central Office.
Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Position Description/PD#: Military Service Coordinator GS-11: 39669A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
There is an educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.
However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Full federal benefits details →
Dominique.Avery-Kennedy@va.gov · 601-364-7271
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-01.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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