Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Buffalo Sector, Buffalo Sector Headquarters, Mission Readiness Operations, located in Buffalo, NY. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about This position starts at a salary of $78,091.00 (GS-11, Step 1) to $101,524.00 (GS-11, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area.
If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.
As a Mission Support Specialist (Workforce Management), you will leverage advanced administrative concepts, laws, policies, practices, and analytical methods to resolve technical issues and drive organizational effectiveness. Major duties and responsibilities include: Processing personnel-related actions including promotions, reassignments, or changes in working conditions. Assisting supervisors with managing base pay, premium pay, overtime and leave administration.
Researching and analyzing data to make recommendations and resolve problems including complaints, grievances, and arbitrations. Preparing briefs, project papers, reports and memos involving personnel issues to foster understanding and acceptance of findings and recommendations. Identifying, evaluating, and recommending appropriate human resource interventions to resolve complex interrelated human resources problems and issues.
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.
Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Full federal benefits details →
cbphiring-applicantinquiry@cbp.dhs.gov · 855-500-3722
This position is with Customs and Border Protection, Department of Homeland Security.
The posted pay range is $78091 – $101524/yr.
Applications close on 2026-10-23.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →