The incumbent will serve as the Nurse Manager at the Community Based Outpatient Clinic (CBOC) in Charleston, WV for the Hershel "Woody" Williams VAMC. The Nurse Manager oversees all operations within the CBOC. They supervise all nursing staff on site and manage all aspects of employee and patient flow. They are responsible for compliance with standards of various accrediting regulatory and agency authorities (e.g.
Joint Commission, CAP, OSHA) and ensure quality care is provided.
The Charleston Nurse Manager functions as a clinical expert and is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
Influences care outcomes by collaborating with members of the interdisciplinary team and creating innovative process improvement initiatives. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.
Ensures the integration of all services provided at the CBOC with those of the parent Medical Center and VISN Works with clinical and administrative leadership to ensure the implementation of safe, effective, and efficient care Coordinates program activities to promote efficient operation and to ensure accomplishment of the clinic mission.
Accomplishes performance measures as applicable to the mission Participates in establishing and implementing goals to assure programs, staffing, funding and facilities are provided to meet the purpose of the mission Collects and analyzes operating data, develops reports; analyzes utilization, call patterns, scheduling, and physician practice patterns.
Facilitates the delivery of quality health care; ensures a safe environment for employees and patients Provides oversight of performance improvement activities and leadership in improving patient care by increasing employee morale and growth Educates staff on clinical performance measures and monitors compliance. Takes action to address deficiencies as identified.
Recruits and retains staff for assigned areas Leads employees and other disciplines in meeting Joint Commission performance standards Guides staff in understanding and meeting clinic performance measures, i.e.
PACT measures, secure messaging, 2-day post discharge contact, ambulatory care sensitive conditions, test result notification, patient satisfaction, EPRP and other clinical measures that support optimal patient health and well-being Participates in the development of the budget plan by presenting needs, estimates and justifications for outpatient activities Executes, monitors and adjusts the budget to accommodate approved changes in programs, priorities, or needs Interacts with management and program officials to resolve resource problems and conflicts Fosters an environment, which enhances employee's morale, sense of pride in working for the VA, and appreciation for worth to the organization in order to increase productivity and retention Serves as a representative to pertinent health related organizations, government and community groups in a manner, which promotes a positive image.
Conducts projects and studies that will impact the overall functions in areas such as policy development and implementation, work methods, positions management, processes, records control, services, automation, streamlining, program service goals and objectives, personnel management, etc. Keeps the Ambulatory Chief of Staff and appropriate management officials at the primary site apprised of administrative activities and situations, which may impact management decisions.
Analyzes and disseminates directive material from higher authorities to responsible personnel as appropriate. Attends meetings of designed committees to present CBOC point of view and provide input and recommendations.. Meets with service-line supervisory staff from the Medical Center on a regular basis and keeps those individuals apprised of activities and concerns within the clinic. Assesses educational needs to implement program or service-level practice changes.
Develops and implements an educational plan to meet the needs for self and other staff in a program or service. Validates competencies and assesses the need for interventions.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM Telework: Adhoc Telework Available Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Heather.Knight2@va.gov · 304-263-0811 X7714
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $96732 – $170126/yr.
Applications close on 2026-10-26.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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