Serves as an Office Automation Clerk in the Medical Records Department at Northern Navajo Medical Center, Shiprock Service Unit, Shiprock, NM. Provides receptionist, clerical, and office support while assisting with Personal Health Record implementation and registration, including patient communication, education, and customer service. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Ensures compliance with the Health Insurance Portability and Accountability Act, Privacy Act, and patient confidentiality requirements. Provides patient support, troubleshooting, and education for personal health record and direct messaging enrollment. Maintains accurate patient records, account linkages, and enrollment information in electronic health record and patient management systems.
Provides professional reception and telephone support, directing inquiries to the appropriate staff. Prepares, maintains, files, and updates records and reports as requested by supervisors. Provides patient assistance and customer service in both English and Navajo, helping patients establish and enroll in their Indian Health Service Personal Health Record online accounts and access their health information.
If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
dori.sombrero@ihs.gov · 928-697-4391
This position is with Indian Health Service, Department of Health and Human Services.
The posted pay range is $37193 – $47334/yr.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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