Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Strategic Transformation Management Division, in the following locations: Indianapolis, IN Minneapolis, MN Washington, D.C. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
In this position you will serve as an Operations Research Analyst supporting CBP Human Resources Management strategic transformation initiatives through quantitative analysis, performance management, investment prioritization, and resource allocation for HR technology. Provides technical expertise and actionable recommendations to strengthen governance, improve business processes, and inform executive decision-making.
This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.
Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. Major Duties: Leading advanced operations research analyses to inform strategic planning and critical investment prioritization within the Human Resources (HR) technology portfolio.
Developing and refining sophisticated mathematical models, scoring methodologies, and trade-off analyses to evaluate technological initiatives, system enhancements, and competing investment options. Provide authoritative analytical leadership and technical guidance to government and contractor personnel, ensuring all methodologies adhere to federal guidelines and best practices.
Design and oversee the implementation of comprehensive performance measurement frameworks and dashboards to monitor key indicators such as processing efficiency, system reliability, and service quality. Prepare and present compelling, data-driven briefings to senior leadership to support evidence-based decision-making regarding resource allocation and portfolio management.
CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Your transcripts: All applicants are required to submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution.
If you are a current CBP employee within the position series announced, transcripts will not be required at the time of application; however, education will be verified if you are selected and you may be required to submit transcripts at that time. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education.
Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information.
Please upload your resume under the "Resume" document type. Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. Do not submit documents as a PDF Portfolios. You may submit a curriculum vitae (CV) and attach in the "other document" option.
cbphiring-applicantinquiry@cbp.dhs.gov · 855-500-3722
This position is with Customs and Border Protection, Department of Homeland Security.
The posted pay range is $125776 – $163514/yr.
This position is eligible for telework.
Applications close on 2026-10-30.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-26 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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