The Patient Relations Assistant position serves as an Ambassador for the Amarillo Veterans Affairs Health Care System (AVAHCS). The position is aligned under the Experience Service. The position serves as the liaison between the patients and the staff of the Health Care System, as a patient experience greeter & tour guide, as well as a customer service assistant & concierge expert.
Duties may include but are not limited to: Explains the Health Care System's mission, policies, procedures and available services to Veterans and family members. Serves as a greeter, working with volunteer greeters, to provide a consistent, exceptional patient experience that builds the trust and confidence of Veterans, their families, visitors and other stakeholders. Provides communication about VA services, location changes, and new initiatives and programs.
Provides information and guidance, helps Veterans navigate the Health Care System safely when needed. Assist patients in getting in and out of their vehicles, as necessary. The incumbent will be expected to operate the shuttle van in providing exceptional customer service. Guides or escorts patients, family members, and visitors to their destination within the Health Care System.
Proactively and routinely visits clinical waiting areas and seek to problem-solve potential or existing barriers to care or patient dissatisfiers and provide findings to the Experience Service. May serve as a member of the Experience Committee and/or provide observations on patient experience matters that should be considered actionable items to the committee to improve the Veteran's overall experience. Responsible for managing and maintaining the patient clothing closet.
Track and trend requests for information, concerns, and suggestions presented. Support the donation program by as directed/requested by Voluntary Service. Work Schedule: Monday - Friday, 7:00am - 3:30pm or 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Patient Relations Assistant/PD00295A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $37193 – $47334/yr.
This position requires a Other security clearance.
Applications close on 2026-09-15.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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