The Pharmacy Informatics, Solutions and Ticket Manager serves within the Pharmacy Service Line with the must be licensed pharmacist. The core functions related to Informatics are to plan, coordinate, and manage all aspects of Pharmacy Service's information management systems and automation technology.
NOTE: The 2-page Resume requirement does not apply to this position. The following represent the major job duties for the Pharmacy Informatics, Solutions and Ticket Manager A. Pharmacy Informatics Performs analytical and evaluative work associated with program activities of the Pharmacy Service.
Organizes and develops information upon which Pharmacy Service leadership can make effective data-driven decisions to anticipate and meet pharmaceutical needs of customers and goals of the facility and network. Responsible for coordination, development, and implementation of all pertinent information applications to support clinical practice, administration, educational development, and the computerized medical record in the Pharmacy Service.
Serves as a subject matter expert on EHR and on joint federal Pharmacy systems operations at a local, VISN, and national level.
Manages or consults on the following pharmacy-related software areas such as: Automatic Replenishment/Ward stock (AR/WS) Inpatient Medication which includes IV Admixture and Unit Dose Controlled substances Consolidated Mail Out Pharmacy (CMOP) Outpatient Pharmacy Electronic Health Record (EHR) Bar Code Medication Administration (BCMA) Automated Telephone Refill system My Health-E Vet and Secure Messaging Alaris (or similar) pump drug file Automation Dispensing Systems (ADS) Systems for the unit dose packager Prescription Drug Monitoring Programs (PDMP) ScriptPro Remote Access Servers 4.
Monitors Pharmacy computer programs and tests changes and updates, as appropriate. Assists with external proficiency testing programs. 5. Works with Pharmacy Management to revise/update policies and procedures relative to pharmacy information systems and automation technology. 6. Assists with Help Desk ticket submissions and coordinate required maintenance and repairs of Pharmacy automation (Omnicell, ScriptPro, etc.) 7.
Will plan and supervise the execution of new equipment purchases and rollout including education and training. 8. Coordinates hardware and software installations and upgrades. 9. Responsible for running reports related to Pharmacy Information Systems and resolving issues and/or reporting results before any applicable deadlines. 10. Develops/updates and maintains ADP-related emergency contingency plans required by the medical center. 11.
Responsible for maintaining all software packages and pharmacy applications. Works with OI&T and other clinical services to resolve problems and communicates with Pharmacy Management regarding system issues and impact on services provided. 12. Arranges access to electronic systems via the Electronic Permission Access System (ePAS) for all pharmacy employees.
In collaboration with the Chief and supervisors, assures proper levels of computer access are issued to all pharmacy employees. 13. Oversees and manages the placement of new VA providers and non-VA providers into appropriate provider files. 14. Maintains pharmacy drug files for optimum function of pharmacy packages and other related facility packages ensuring uniform format and data accuracy. 15.
Ensures that all Pharmacy Informatics Systems and processes are compliant with guidelines and policies set forth by regulatory agencies (i.e. TJC, OIG, SOARS, VACO, etc.). 16. Provides technical support and database management for all pharmacy Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Not authorized Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
A transcript must be submitted with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Timothy.Michael@va.gov · 612-467-5503
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $142579 – $185356/yr.
Applications close on 2026-10-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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