The VISN 8 Clinical Contact Center (CCC) is seeking an experienced and dynamic Pharmacy Technician. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. The CCC is a 24/7 operation that provides virtual healthcare assistance to Veterans through the utilization of triage nurses, Practitioners, Pharmacist and administrative staff.
Total Rewards of a Allied Health Professional Duties of the Pharmacy Technician include but are not limited to: Receives telephone calls from Veterans through the automated call distribution system Answers Veteran inquiries related to process questions. Refers clinical and other judgmental questions to the PCC supervising pharmacist as necessary.
Uses the highest level of customer service at all times to provide patient education via telephone on the medication refill process. Independently inputs refill prescriptions into VistA/CPRS computer systems. Interacts with Veterans or their representatives to assure medication profiles are updated. Accurately fills prescriptions orders. Documents all Veteran interactions using progress notes and other reports as needed.
Work Schedule: Monday - Sunday 5:00am to 1:00am (various shifts available) Work Schedules are determined and approved by supervisor. The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available, candidate may be granted telework. For days not approved for telework, the candidate MUST be able to report to a facility location within the VISN 8 service area. Virtual: This is not a virtual position.
Functional Statement #: 10084F Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Michael.Markham@va.gov · 254-778-4811 X150406
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $65599/yr.
This position is eligible for telework.
Applications close on 2026-09-03.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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