WHAT IS TAXPAYER SERVICES?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services - Electronic Products and Services Support (EPSS) - Workforce Planning, Training and Quality This job (or announcement) is open to current permanent IRS competitive service employees in TS - Taxpayer Services business units REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Performs assignments that are agency-wide in scope and have significant impact on issues facing the Division.
Examples include participating in Business Reviews of field and headquarter offices, serving on task forces or study groups as the Division representative to address regional or servicewide issues, or performing independent analyses of regional or servicewide operations. The incumbent must be knowledgeable of the Division Commissioner's policies and ensure that views are well represented.
The incumbent may also represent the Division Commissioner on local Federal executive projects or similar activities. Leads teams of Division managers and employees, or independently studies complex problems facing the Division's functions or those of particular concern or interest within the Division.
This may require coordinating input from activities outside the Division, or identifying new or modified methods of performing work that requires the incumbent to demonstrate expert analytical or process analysis skills. Coordinates cross-functional activities within the Division, including development of unit operating plans, Business Plan and Business Review assessments and reports.
Assists the Division Commissioner with oversight responsibilities by conducting specific studies and analyses to support operational reviews and to measure achievement of goals and performance expectations, execution of plans, accomplishment of benchmarks, compliance with directives, and effective utilization of resources.
Analyzes program areas to discern trends in program delivery such as effectiveness of incorporating various applications into audit and compliance processes, analysis of consolidated report data to measure effectiveness in meeting baselines, or the degree to which program plans and achievements support strategic initiatives. Serves as the process analysis expert within the Division, and applies skills to local or servicewide issues.
Performs follow-up reviews of subordinate operations to monitor and independently report on progress toward implementing local unit and Business Plan action items, Integrity program initiatives, executive expectations, and administrative or operational review corrective actions. STANDARD POSITION DESCRIPTIONS (SPD): PD93189 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $187093/yr.
This position is eligible for telework.
Applications close on 2026-09-01.
This is a Tour of Duty: Day Shift, Monday-Friday, hours between 6:00am-6:00pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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