As a Program Analyst in the Complaints Adjudication and Program Evaluation Division reporting to the Division Director, this role is responsible for providing comprehensive support to stakeholders, conducting long-term strategic planning, performance management, and business process redesign.
The role assists in civil rights program evaluation, case tracking, and quality control to ensure regulatory compliance, while supporting the Director on diverse operational and compliance initiatives.
The Program Analyst: Conducts required data entry activities, and tracks and monitors adjudication activities for the Division to ensure regulatory deadlines are met in accordance with the governing regulations and procedures; specifically, 29 C.F.R. Part 1614, the Equal Employment Opportunity Commission Management Directive 110, the Division's FAD contract Statement of Work, and internal processing procedures.
Performs data quality control and database administration work to support data accuracy and information quality controls. Supports data quality and integrity initiatives by establishing quality control measurements and reports for the Division. Responsible for the preparation of the Division's recurring reports, and for the Division's external communications, and project management requirements.
Serves as a liaison to customers and stakeholders, gaining an understanding of needs at the Division level that will impact the development of programs, systems, data gathering methodologies, and related initiatives. Works with Information Technology, Business Operations, and Compliance staff to ensure data captured within the Department's EEO tracking databases is complete and accurate.
Assists with designing, selecting, maintaining, and/or administering various components of these databases. Utilizes knowledge of federal programs and the EEO complaint process, as well as qualitative and quantitative analysis skills, in supporting the development of programs, systems, training and other activities. Coordinates the processing and disposition of EEO complaints ripe for a FAD by the Department.
Reviews FADs and assists in ensuring accurate decision making, including proper application of case evidence, current case law, regulations, legal citations, and DOT policies and procedures, as necessary to produce a neutral, thorough, legally sufficient decision on behalf of the Department.
The ideal candidate for this position is a highly analytical, collaborative professional who possesses a strong background in federal regulatory compliance, contract administration, and stakeholder management. They have demonstrated experience auditing complex case files, tracking metrics, and evaluating programmatic workflows against strict federal regulations to ensure absolute legal sufficiency and information quality.
Additionally, the ideal candidate is an experienced, FAC-C certified (or certifiable) Contracting Officer's Representative (COR) who can expertly manage the technical execution of contract deliverables, author Statements of Work (SOWs), and strictly monitor contractor performance.
TRANSJOBS@dot.gov · 000-000-0000
This position is with Office of the Secretary of Transportation, Department of Transportation.
The posted pay range is $102415 – $158322/yr.
This position is eligible for telework.
Applications close on 2026-11-12.
This is a Full Time position.
This position is open under the 'Disability' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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