The employee will serve as the Program Analyst, located in the Data and Information Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
The duties of the position include but are not limited to: Responsible for the design, development, production, analysis, and distribution of data reports and dashboards. Track incoming requests for data and reports, complete routine requests, sends more complex requests to other team members. Prepares a wide variety of reports and dashboards for program analysis, upward reporting to managers and program leads, data validation, and other data calls, as required.
Translates routine business requirements into specifications to implement the required reports and dashboards. Uses data mining techniques, business intelligence tools, data repositories, Power BI, SharePoint, and other applications Converts the data into an MS Excel or MS Access file, sets up the spreadsheet in a format with named columns and headers, filters the data to exclude unneeded rows, produces needed graphics, and saves the report for distribution and access.
Grants access to the data reports and distributes email notifications of new reports to program employees. Trains employees to access recurring reports, describes the source of the data to enable change management, and demonstrates alternative reports and selection of variables for accessing program and project data and information.
Collaborates with program and project team members including customer representatives to share report queries with employees in other offices to maximize value of developed reports across the enterprise and share lessons learned. Reviews data reports to validate that the results accurately represent information entered.
Notifies appropriate personnel to implement needed corrections and informs employees of potential data errors to avoid use of faulty data reports for decision-making. Develops user guides based on existing manuals, also creates job aids and other user materials. Identifies and resolves errors and data upload failures for production of existing data reports. Makes recommendations to improve system functions and performance. Performs other duties as assigned.
Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.
Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD07693A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized This is not a bargaining unit position.
Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. If selected, you must provide official transcripts.
Transcripts should state degree conferred and have a date. Copies of official transcripts are accepted and are the best way to ensure your education is interpreted correctly in accordance with OPM qualification standards. Unofficial transcripts are accepted if they contain all the required information. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $121371/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-11-06.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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