This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN 6), Hampton, VA Medical Center (HVMAC), Office of Access and Transformation, which reports to the Office of the Director. This position is to provide complex and highly-skilled administrative and data support related to clinic profile management. This is not a remote position.
Data Collection and Analysis Involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment. The incumbent must be well-versed in each database as successful navigation and manipulation are critical to the incumbent's success.
Must possess vast computer knowledge in developing and capturing data from VISTA and other VA data sites to be able to understand, analyze and interpret clinical data at the team service and executive levels. Clinic Set-up Responsible for all aspects of new clinic establishment in VISTA and provides guidance for clinic set-ups and groupings in VSE.
This will include ownership of the clinic profile request process for new clinic builds, as well as the actual building of clinics. Expected to have an in-depth understanding of the complexities of clinic -set-ups and provide technical guidance to ensure clinics operate as requested, appointment length times and clinic grids reflect actual provider availability and any potential compliance issues have been identified and reconciled prior to clinic build.
Clinic Maintenance (Clinic Modifications and Inactivations) Will own the entire workflow process for clinic cancellations, provide guidance for all services and will work in close collaboration with AL, CLs, supervisor and Access and Transformation teammates regarding requests for outpatient clinic cancellations.
Will review clinic modification, clinic cancellation, clinic remapping, clinic deactivation and clinic reactivation requests, ensuring all requests for clinic maintenance adhere to the National Scheduling Directive and local HVAMC policies and procedures. Responsible for ensuring timely review and approval actions occur for all modifications and clinic deactivation requests, which will include completing all such actions in VISTA.
Clinic Profile Audit Will review active clinics and provide detailed analysis of findings to management on an annual basis, as requested .
Clinic audits may contain but are not limited to the following types of data inquiries: character nomenclature length, count or non-count designation, stop code validation, patient friendly names, clinic location accuracy, appointment letter relevance (pre-appointment, clinic cancellation, no-show, or other clinic specific letter as designated), telephone number validation, no-show and overbook availability are reasonably established, length of appointments are established as requested , and clinic cancelled appointment have been rescheduled within a reasonable timeframe.
Audits will be performed using reports available in VISTA and the GPM SAT Tool, and submitted on a regular and recurring basis. Incumbent will be responsible for assisting with data validation of reported data, and involvement in action plan generation for underperforming results. Clinic Utilization Review Will assist clinics and services in reviewing and understanding clinic utilization data using either VISTA or VHA Support Service Center (VSSC) reports.
Will have a clear understanding of the relationship between clinic profile accuracy and clinic utilization reports, helping clinics to analyze results, and provide input for necessary corrective actions if required.
Will review utilization reports to ensure adequate appointment availability, clinic capacity, appointment slot utilization, minimal unscheduled visit rates, and optimal percent utilization rates (scheduled and actual), assisting with plans for corrective action if outside locally determined acceptable ranges.
Training and processes Responsible to research and identify training needs for HVAMC staff in areas of clinic cancellation and clinic profile requests, clinic set up, maintenance, utilization, or special projects as directed by management.
Will analyze training needs and make recommendations to supervisor(s), develop instruction based on analysis, make arrangements for training , coordinate with Services and staff to provide information on available training , and will conduct and evaluate training. Will own and oversee the clinic cancellation request process, as well as the clinic profile request process.
This includes ensuring an efficient workflow with data analysts from the Office of Access and Transformation. Will advise and provide training to all services on the use of both of the request processes and will ensure the request processes are used appropriately providing re-training or guidance as needed. Performs other related duties as assigned.
Work Schedule: Full Time, 8:00am-4:30 pm, Monday- Friday Remote/Virtual: Not Approved Telework: Yes; Situational telework may be available in accordance with the VA policy and supervisor approval.Position Description/PD#: Program Applications Specialist- Clinic Profiler Manager/PD02987A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Tammy.Myrie@va.gov · 901-663-6722
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $62640 – $81436/yr.
This position is eligible for telework.
Applications close on 2026-11-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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