The VA Northeast Ohio Healthcare System is recruiting for a Program Assistant. The Program Assistant will function within the Community Outpatient Service at the Independence - Specialty Care Services.
Duties include, but are not limited to: Analyze data and perform statistical calculations and developing reports using medical center programs/databases. Analyze the efficiency of reports and advise and analyze workflow within Outpatient Specialty Care COPS Management office. Collects and analyzes data which identifies the need for programmatic enhancements.
Provide program guidance and development of employees within the service to ensure understanding and compliance with programs used to monitor the completion of the workload. Collect, compile and track statistical information in support of program operations of substantial technical complexity. Formulates, presents, executes, and analyzes organizational program measures. Evaluates trends and determines compliance with agency guidelines.
Gathers information for assigned programs and reviews formulations and workload analysis submissions. Works in collaboration with COPS Specialty management team to resolve issues when problem areas are recognized. Maintains calendars, prioritizes appointments, and coordinates meetings in support of the service. Assembles necessary materials and provides materials to participants prior to meetings/appointments.
Responsible for the administrative creation and maintenance of agendas, meeting minutes, calendars, and updates to SharePoint and/or shared drives. Performs administrative work in support of daily operations within the program. Compiles and analyzes facts, develops plans and performs extensive coordination. Prepares comprehensive reports with findings and recommendations based on varied management and administrative considerations and data analysis.
Directs administrative support services to ensure that inquiries, correspondence and actions for the department are addressed appropriately. Reviews and evaluates completed staff actions (memos, reports, studies facts sheets, information papers) for overall quality of the document, consistency, logic, soundness of recommendations and compliance with policy.
Provides information concerning available training, arranges for instruction, prepares reports, and helps facilitate courses for COPS Specialty Services while understanding the mission behind each training session/module. Plans and/or accomplishes special projects. Uses standard approaches to perform a variety of duties related to special projects involving administrative and/or support issues. Performs other duties as assigned.
Work Schedule: 07:30am-04:00pm or 08:00am-04:30pm, Monday-Friday Compressed/Flexible: Not Available. Telework: Not Authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Assistant/PD924370 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
There is no educational substitution at this grade level.
Gary.Spence@va.gov · 253-254-4439
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52688 – $68496/yr.
Applications close on 2026-10-05.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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