As a Program Specialist at VISN 20 Clinical Resource Hub (CRH), this position will have a key role in supporting the business operations of assigned clinical service lines. This position's responsibilities will include ensuring the smooth and efficient functioning of telehealth infrastructure, systems, processes, program operations, data reporting, performance measurement, and conducting healthcare studies and analyses.
Major duties include but is not limited to: Provides data management, professional assessment, coordination and planning of multiple healthcare services Ensures quality of care according to established standards of care/practice, policy and procedures in preparation for the Conditions of Participation Design, develop and support the telehealth technology infrastructure for the extraction, storage and reporting of clinical and administrative data Creates and updates reports, databases and data displays to support performance monitoring and needs assessments for identification of telehealth clinical and operational issues Uses data to develop projects for enhancement of telehealth program Responsible for data analysis, maintenance and dissemination of standard operating procedures that are needed for Virtual Care and all of its modalities Participates in short and long range VISN-wide telehealth planning Manages VISN CRH hub clinical programs and projects Develops productivity and performance reports, dashboards, etc.
to monitor and track tele hub outcomes and metrics Manages and analyzes data for presentation to facility and VISN CRH leadership for use in planning, development and operations Develops internal review systems for tracking and planning program initiatives, innovations and activities Provides technical expertise in the field for health care planning and system redesign Researches to identify needed orientation and training needs and coordinates staff training and development Provides consultation to the field and implements resolutions as required Creates and maintains systems to ensure workload is properly captured and optimized Analyzes telehealth data and identifies trends and issues of concern, provides solutions in the way of recommendations Develops databases and tools to monitor and illustrate trends analyses on performance activities and to identify strengths and weaknesses of VISN wide CRH program Performs health care studies Ensures effective reporting for the VISN CRH program activities Serves as the point of contact for operational information, reports, data pulls, controlled correspondence and local or VISN CRH suspense, action items or other inquiries Monitors action items to ensure appropriate progress to remedy sited regulatory issues, compliance problems and risk management Responsible for communication flow and dissemination of publications, announcements, updates or other informational items to the proper staff Recommends new policies and procedures and recommends revision to existing VISN CRH policies and procedures Plans and/or accomplishes special projects Compile final reports including comprehensive analyses, note discrepancies and plan initiatives to effect remedial actions Contribute to proposals and review/edit submissions to the VISN CRH for completeness Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am - 4:30pm PST Compressed/Flexible: may be authorized Telework: PLEASE NOTE: THIS POSITION IS CURRENTLY EXEMPTED FROM RETURN TO OFFICE REQUIREMENTS. REMOTE EXEMPTED POSITIONS ARE REVIEWED REGULARLY AND DO NOT CONFER PERMANENT REMOTE WORK STATUS; the selected individual may need to return to a VA office if required.
Any selected candidate must live within 50 miles of a VA Medical Center. Virtual: No Position Description/PD#: Program Specialist- Clinical Resource Hub/PD60395-A and PD603950 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
shannon.newton@va.gov · 360-759-1690
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $97087/yr.
This position is eligible for telework.
Applications close on 2026-11-09.
There are 3 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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