The primary purpose of the Program Specialist is to help create a culture focused on the development of all employees that will aid them in reaching their full potential as leaders. This position would do so by developing, implementing, coordinating, and evaluating a comprehensive Employee Experience Program for approximately 3,000 employees throughout the Healthcare System. Welcome to VA Long Beach Tibor Rubin - History
Duties may include but are not limited to: Develops organizational goals and objectives for the Employee Experience and Customer Service programs, with the system that complements the goals and strategic plan for the VALBHCS, VISN 22, and VHA. Oversees and monitors an effective implementation of facility assessments and uses these assessments to effect changes across the HCS to achieve goals related to the Employee Experience and Customer Service.
Works with HCS external affairs/Network communications in development of promotional materials about the LBVAHCS. Develops and implements organizational assessments, management reports and feedback mechanisms to monitor and measure systems improvement activities in all areas and at all organizational levels within the HCS. Assures that data systems are in place and effectively measuring progress and efforts across the system as it relates to Customer Service.
Provides support to DEEO relating to leadership, coordination, and oversight of the organization's Employee Experience program, meeting the intent of the national Employee Engagement Council. Promotes an organizational culture of Patient-Centered Care and customer service. Utilizes interdisciplinary committees to identify opportunities to enhance the employee experience. Committee updates are presented to the EEC monthly.
Assists with all leadership development programs including Leadership Development Institute (LDI) and Emerging Leaders. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday; 7:30am-4:00pm Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Employee Experience Specialist)/PD12181A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Ross.Rucks@va.gov · 562-540-4595
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $71957 – $93549/yr.
This position requires a Other security clearance.
Applications close on 2026-10-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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