This position directly affects patient management by providing senior management with data on the patterns of care, patient outcomes, and cost associated with the health care processes. In addition it provides daily program operational support to improve accessibility and achieve the overall goal of using both Telehealth scheduling and technology in establishing avenues of care that are timely, appropriate, of high quality and cost efficient.
The Telehealth Program Specialist serves as a Program Specialist in the Telehealth Program by directly supporting the management of operational components of Telehealth Care across the health care continuum. This position will serve as one FTE at each VISN 7 facility without collateral duties.
He/she works closely with the Facility Telehealth Coordinator/ Nurse Manager and other health care professionals and team members, other clinics, internal services and community agencies. The incumbent reports to the Facility Telehealth Coordinator/ Nurse Manager.
The Program Specialist provides daily operational support to improve accessibility and achieve the overall goal of using both Telehealth scheduling and technology in establishing avenues of care that are timely, appropriate, of high quality and cost.
Duties include, but are not limited to: Develops and manages systems, processes, and procedures to organize and track a variety of important functions integral to the functioning of the Telehealth/Connected Care Programs, i.e., Telehealth Management Platform (TMP), the facility Telehealth SharePoint, Telehealth Service Agreements, tele-provider privileging system and data, remoted access to VISTA/CPRS systems for telehealth staff).
Provides support with the establishment and/or control of Telehealth program data and records including Microsoft SharePoint, the primary database and sharing instrument for the Telehealth Program. Works with OIT staff to ensure continuity for end users when systems are updated. Coordinates SharePoint and TMP end-user training with the VHA CVT National Training Centers,.
Functions as a liaison with the VISN Telehealth Program Manager, VHA National Telehealth Training Centers and the local Telehealth staff to ensure training curriculums for these systems are current and effective by advising these entities of deficits/needed changes and collaborating to develop the materials.
Creates, maintains, edits, calculates, retrieves, stores, prints and routes a wide range of documents in final form from handwritten drafts, electronic mail, and SharePoint document service. Develops specific telehealth applications in collaboration with the facility telehealth oversight council, clinical, administrative, and technical staff as needed. Collaborates with telehealth staff members to develop and maintain a database for tracking and receiving of equipment.
Performs administrative or technical duties associated with developing, revising, maintaining, telehealth initiatives and programs. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Tour subject to change based on agency needs. Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Telehealth)/PD01752A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Promotion Potential: The GS-7 position is a developmental position leading to the full performance position GS-9. Incumbent is required to satisfactorily complete both on the job training and related instructions from the immediate supervisor and/or higher graded professionals.
In the developmental capacity, the incumbent will be responsible for performing that range of duties that generally conform to those given in the GS-301-9 target position description. If this position is filled at the GS-7 grade level, it has promotion potential to the GS-9 grade level.
However, promotion to the higher grade is not guaranteed, but dependent on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor, and there must be enough work at the higher-grade level to support the grade. In addition, the selectee must meet all legal and regulatory requirements for promotion.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
barron.lowery@va.gov · 310-478-3711 X43927
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50460 – $80243/yr.
This position requires a Other security clearance.
Applications close on 2026-10-28.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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