The Program Specialist supports Vocational Rehabilitation & Employment staff assigned to supervise and assist participants of Chapter 31, U.S. Code Title 38 in all phases of the vocational rehabilitation program. The incumbent motivates and counsels individuals to utilize benefits and services available. Responds to telephone inquiries from claimants, their representatives, VR&E staff and other VA personnel and resolves issues.
The Major duties of the Program Specialist: Receives Veterans and other visitors to regional office and out-based sites making inquiries regarding Chapter 31 vocational rehabilitation issues. Screens issues presented by the Veterans or other visitors, and within the scope of assigned responsibilities, serves as VA representative to resolve issues presented by veterans.
Provides administrative support in the responsibilities for personnel management, budget administration, procurement, office administration, and other related activities covering all facets. Responsible for reviewing all applications for VA Vocational Rehabilitation benefits and services. Assists vocational rehabilitation counselors with Chapter 31 enrollments by preparing certification lists for training facilities and preparing authorizing enrollments.
Resolves issues related to Chapter 31 training such as overpayment questions, class schedules, termination dates, remaining entitlement, training under other educational chapters and accounts receivable. Issues are resolved by reviewing appropriate master records, claim files and CER folders. Responsible for review of all cases in Rehabilitation to Employment and Interrupted Status to determine if case status change is required.
Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30 pm. Compressed/Flexible: Not Available. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist; PD04043A Relocation/Recruitment Incentives: Not Authorized . Financial Disclosure Report: Not Required.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.
However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
gloria.reed2@va.gov · 515-323-7575 X43344
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $63046 – $81964/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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