The Program Specialist position is located at the Chillicothe VA Medical Center and reports to the Chief, Office of Quality and Patient Safety. The incumbent is responsible for developing, managing, and coordinating the facility Communications and Correspondence Program (Suspense Program and Tracking System, Heads Up Messages (HUMs), Issue Briefs (IBs), Veterans Affairs Central Office (VACO)/Veterans Heath Administration (VHA) publications and the facility policy program).
Duties and responsibilities include but are not limited to: Assist the Chief, Quality and Patient Safety Service in the development of systems for HUMs, IBs, and the Suspense Program and Tracking System (incoming and outgoing) and related policies and procedures to ensure that quality provisions are planned, developed, and implemented to identify, prevent, and reduce risks to the organization.
Ensure all correspondence is logged into the appropriate database tracking systems and ensures all correspondence is managed within assigned deadlines. Perform work involving the collection, compilation, and/or tracking of data and statistical information in support of the Suspense Program and Tracking System. Evaluate documents, e.g., survey reports, performance improvement reports, patient satisfaction, and other data tracking forms.
Develop reporting procedures, techniques, and measurements at various points in the transaction process to identify problem areas or weaknesses in work processes, procedures, or information systems. Use standard qualitative and quantitative measurement techniques to report on status of assigned projects. Enter pertinent information into an automated database used as a tracking system. Coordinate incoming data from a variety of sources.
Reviews documents, reports, and other clinical reviews for inconsistencies, and ensures data entry is complete and accurate. Work Schedule: Monday through Friday, 7:30 am to 4:00 pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD928940 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Tiffany.Justice@va.gov · 740-649-9524
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $64406 – $83733/yr.
This position is eligible for telework.
Applications close on 2026-10-21.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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