The Program Specialist is responsible for the overall management of the Scheduling Training and Audit program for the Community Care Service, in collaboration with leadership, for the staff at the Syracuse VA Medical Center and all associated Community Based Outpatient Clinics (CBOCs).
Managing the overall responsibilities of the Scheduling Onboarding for Community Care staff, VS GUI, a robust training, and education program Analyzing and interpreting work processes to determine educational needs of individual employees, monitoring minimum standards for quality and productivity. Assessing and developing standard work and training programs. Conducting formal and on the job instruction Evaluating training outcomes and on-going auditing for compliance.
Participates in all phases of training, short and long range, developmental planning, implementation, and evaluation. Serves as the point of contact for routine, development, and one-on-one training matters. Develops and/or modifies procedures, courses, training guides and plans, and seeks alternative training sources for an organization having a well-defined and readily understood mission. Prepares internal office instructions governing local training development programs.
Conducts formal and informal in-service and continuing education programs based on identified needs. Provides training to all staff with Scheduling options, utilizing adult learning principles and appropriate teaching aids when applicable. Reviews, analyzes, and evaluates training courses and programs to assess their quality and effectiveness.
Provide extensive planning and organization, analyses and accumulated data and information, and considerable coordination and integration with other functional activities. Develop a medical center-wide training plan with input from the Chief of Community Care. Makes planned, systematic studies to determine the immediate and long-range training needs of the organization as they pertain to VHA Directive 1230.
Initiates educational programming that is responsive to changes in the policy/procedure/technology and promotes the organization's mission, vision, and values. Provide management with periodic reports on the status of training and an analysis of the effectiveness and capacity of the training program to achieve agency objectives and policies.
Modify annual training plans to stay within guidelines established by VHA Directive 1230 and top management to meet annual training objectives. Collaborate Scheduling audits for community care services will serve as a facility's best practice. Runs audit reports at the facility, department, and individual levels.
Independently analyzes audit outcomes and identifies scheduling practices that require remediations and supports the Health Information Specialists with CPRS training as needed. Works with supervisors, managers, and section chief to resolve discrepancies or conflicts with established schedulers training.
Conducts remediation training and re-auditing of schedulers who do not pass audits and within those services that do not meet scheduling performance expectations per guidelines. Performs other duties as assigned. Work Schedule: Monday through Friday 7:30am- 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD49697O
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
alicia.franklin@va.gov · 716-393-8342
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $280243/yr.
Applications close on 2026-10-20.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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