The Program Specialist position is located in the Dental Service at the VA Salt Lake City Health Care System (VASLCHCS). The incumbent provides comprehensive program, analytical, and administrative support for the full life-cycle of dental community care consults; coordinates communication and information exchange among Veterans, Dental Service staff, Community Care personnel, and dental providers.
Duties Include but are not limited to: Coordinate Dental Community Care/Care in the Community (CITC) consults, including tracking consult status, obtaining required documentation, coordinating with Veterans and community dental providers, and supporting timely administrative closure. Use VA clinical, administrative, and office-automation systems such as CPRS, VistA, CTM, DRM, PATS, VATAS, Microsoft Excel, Power BI, Outlook, and Adobe Pro to manage records, analyze workload data, prepare reports, and protect sensitive information. Support dental or healthcare program operations through patient service recovery, process improvement, supply/equipment or contracting support, timekeeping, and effective communication with interdisciplinary staff and external providers. Serve as a timekeeper or alternate timekeeper, including reviewing timecards; entering and correcting work schedules, leave, overtime, and premium-pay actions; resolving routine discrepancies; and maintaining accurate, confidential time-and-attendance records in VATAS or a comparable system. Knowledge of dental inventory and procurement processes, including monitoring stock levels, initiating supply and equipment requests, maintaining records, and coordinating with vendors and Supply Chain Management. Independently manage dental referrals or community-care consults, including documentation review, authorization tracking, records retrieval, provider coordination, Veteran communication, and timely closure of care episodes. Proficiency use VA systems or comparable electronic health records, consult-management, scheduling, tracking, and reporting tools to maintain accurate records, protect sensitive information, and monitor workload or access metrics. Developing trackers, analyzing workflow or performance data, identifying barriers to access or timeliness, and recommending or implementing measurable process improvements. Success resolving complex patient, Veteran, provider, or stakeholder concerns involving access, scheduling, documentation, authorizations, or service recovery while using sound judgment and appropriate escalation. Support dental inventory and procurement, supply/equipment tracking, dental laboratory or invoice review, contracting support, and/or time-and-attendance functions in a healthcare, dental, or comparable regulated environment. Dental Community Care/Care in the Community (CITC) consult coordination, including reviewing consults for completeness, obtaining required clinical documentation and radiographs, tracking consult status, resolving routine barriers, and supporting timely closure of authorized dental treatment episodes. Electronic health record, consult-management, scheduling, reporting, and office-automation systems to manage referrals, records, workload data, correspondence, and sensitive patient information. Customer service and service-recovery experience involving Veterans, patients, family members, staff, and external dental providers; including researching concerns, communicating clearly and tactfully, coordinating corrective actions, and escalating complex issues appropriately. Data collection, analysis, reporting, and process-improvement experience, including development of consult trackers, workload logs, dashboards, spreadsheets, standard templates, and recommendations that improve access, timeliness, workflow efficiency, or continuity of care. Dental inventory, procurement, supply-chain coordination, equipment tracking, dental laboratory invoice review, or basic contracting support in a healthcare or dental setting. Protect protected health information, personal identifiable information, payroll information, and other sensitive administrative records in accordance with privacy, security, and records-management requirements. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD148540 and PD148550 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV 719-227-4600
Source: USAJOBS.gov — U.S. Federal Government
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