The primary purpose of the position is to manage day-to-day operational functions at the Southern Tier sites, including program management, process improvement, service recovery, safety and emergency management, space and equipment utilization, and contract management. The incumbent is assigned to one of the Southern Tier sites, but also provides cross-coverage across all Southern Tier campuses, as needed.
Major duties include but are not limited to: Review and implement administrative program guidance, policies, and procedures, and works with clinic leadership to ensure compliance by clinic staff. Monitors and studies work operations to detect opportunities for improvement. Serve as a patient advocate and refers patient concerns to the appropriate parties for service recovery and resolution.
Investigate and draft replies on behalf of executive leadership regarding Congressional inquiries, Veterans Service Officer (VSO) inquiries, Patient Advocate Tracking System (PATS) reports, and other customerservice related concerns. Training and experience in the VANCHCS SERVE model and on the use of PATS is required for this position. Serves as the safety officer and emergency management coordinator for the clinic and promotes a culture of safety among staff members.
Conducting routine environment of care (EOC) inspections, working with appropriate services to address EOC deficiencies, maintaining and updating the clinic's emergency management plan, orienting new staff on the emergency management plan and coordinating routine emergency drills. Responsible for space assignment and utilization reviews. Actively participates in health care system Space Committee meetings on space requests related to his/her assigned clinic.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD02935A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
carmen.pilman@va.gov · (650) 512-7041
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $63081 – $100315/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-22.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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