This position is located in Patient Administration Service (PAS), of the Edward Hines VA Hospital. The primary purpose of this position is to serve as the integral link between the Medical Support Assistants and PAS in providing oversight, support, evaluation and tailored training as it is related to scheduling responsibilities and appointment management. The incumbent is responsible for performing appointment audits and other reviews for schedulers throughout the facility.
The incumbent develops, modifies and administers training programs for the scheduling staff and supervisors throughout the facility and tailors training for local needs and specific areas. In this capacity, the incumbent coordinates orientation activities and prepares material to educate new and experienced scheduling employees with the organization's mission, structure, history, objectives and policies of scheduling and high-level customer service.
He/she develops, reviews, analyzes, implements, and conducts training based on facility needs and performs analysis of audit findings related to access to care, scheduling, consult management, insurance capture, recall reminders, return to clinic orders, open encounters, and clinic profile management.
On a continuing basis, the incumbent assesses training and education efforts to determine the effectiveness of the training program while keeping abreast of any changes or updates to directives related to scheduling. The incumbent provides management with periodic reports on the status of the training and an analysis of the effectiveness and capacity of the training program in achieving agency objectives and policies.
The incumbent modifies annual training plans to stay within the guidelines established by VHA regulations and top management to meet training objectives. The incumbent provides detailed guidance to staff concerning scheduling procedures. The incumbent works with supervisors, managers and service chiefs to resolve discrepancies or conflicts with established schedulers training.
The incumbent provides consultation and assistance in implementation of performance improvement activities. The incumbent participates in all phases of training, developmental planning, implementation and evaluation and serves as the point of contact for routine development and one-on-one training matters.
He/she incorporates training material and guidance prepared at the national level and develops and modifies procedures, courses, training guides and plans, and seeks alternative training sources when appropriate for local needs. The incumbent prepares internal office instructions governing local training development programs and works with all facility staff to identify and develop continuing education programs for facility quality improvement.
He/she conducts formal and informal in-service and continuing education programs based on identified needs and provides training to all staff with the ability to schedule, coordinate and utilize appropriate teaching aids when applicable. The incumbent reviews, analyzes and evaluates training courses and programs to assess their quality and effectiveness and follows up on training to determine successful completion of courses.
The incumbent ensures all assigned training and development needs meet the requirements of VHA guidance. The incumbent ensures all assigned training and development needs meet the requirements of VHA guidance. Develops facility training plans and schedules monthly, annual trainings, reflected on a calendar including course, date, time and locations.
Participates in facility, VISN and national committees along with the Patient Administration Service in representing the facility on topics such as, but not limited to, scheduling programs, access to care, consult management, clinic practice management and data support. Monitors facility wide master list for scheduling. The incumbent provides assessments of scheduling processes through a standardized auditing mechanism.
He/she conducts extensive reviews and analysis of data from diverse sources, assembles information, and develops reports or presentations. This monitoring requires an extensive knowledge of administrative practices and polices within the Veterans Health Administration (VHA). The incumbent plays an integral role in auditing, monitoring, and systems integrity.
The incumbent must manage, advise or perform internal audits of scheduling activities and issue reports of audits that describe findings and recommended corrective actions. Performs other related duties as assigned. Work Schedule: Monday-Friday 7:30am-4:00pm, Tour of duty may vary based on the needs of the service. Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist / PD18218O Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Michael.Simmons8@va.gov · 515-699-5999 X23299
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $68999 – $89703/yr.
Applications close on 2026-11-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →