The Program Specialist provides administrative support to the designated Polytrauma Support Clinic Team Director and Neurology Rehabilitation Service. They provide administrative support to the Polytrauma Support Clinic Team (PSCT), Spinal Cord Injury (SCI), the Acute Stroke Program and the Neurology Quality Improvement Program managed by the Neurology and Rehabilitation Service at the San Francisco VA Medical Center.
The primary responsibility of the incumbent is to function as a Program Coordinator for the PSCT, a multi-service program supporting Operation Enduring Freedom Operation Iraqi (OEF/OIF) veterans and Department of Veterans Affairs' traumatic brain injury (TBI) iniatives. Duties: Will meet VISN and VHA reporting requirements.
Will acquire knowledge of the National Polytrauma Network Program and VISN 21 Polytrauma Network Activities and liaison with OEF/OIF integrated clinics and other SFVA and VISN 21 programs. Attends virtual and on-site meetings: clinic, administrative, program, project and ensure agreements, action-steps, and outcome are recorded in Program minutes. Attends VISN conferences related to Polytrauma Network functions.
Represents SFVA, provides data input, reviews data as to the findings and provides suggestions/recommendations after analyzing data collected, troubleshoot any problems. Arranges Polytrauma Interdisciplinary Team conferences twice a month. Presents the coordination of care, regarding any issues in their appointments and care coordination.
Takes notes and enters information in a TBI Instrument database, the Rehabilitation and Reintegration Plan of each patient discussed, completing information regarding each patient's assessment, interdisciplinary treatment evaluations, treatment goals, follow up plan and other information needed. Conducts special studies to improve customer service. Conducts customer service rounds; identifies systemic difficulties and corrects them.
Reports such data collected with recommendations presented in applicable formats: word documents, excel spreadsheets, power point presentation, or on designated formats as directed by the Director of PSCT. Regularly attends TBI clinic reviews. Identifies potential problem areas, makes recommendations to correct and improve coordination and communication between clinical providers, nursing, medical administration, and business office.
Works proactively with Director of PSCT and Administrative Officer to familiarize them with data available for analysis, to present trends for program performance measures, to propose changes in program scheduling to enhance efficiency and to propose mechanisms for collecting data as requested by Director of PSCT, Administrative Officer, Neurology and Rehabilitation Service Chief and leadership.
Coordinates the schedules of PSCT patients in several TBI Clinics, using VISTA/CPRS as source of information, tracking metrics and trends, analyzing activities surrounding the input processing and output of data, and monitoring them for quality improvement. Performs trends and analysis of the scheduling process, maintains FTEE, Clinic slots or scheduling arrangements.
Ensures that TBI algorithm for locating, scheduling and evaluating patients meets performance measure guidelines. Maintains database for TBI activities which are monitored by ACO. Advises the Director of Polytrauma Support Clinic on cumulative performance of SFVA OEF/OIF polytrauma activity.
Collects data pertaining to patient waiting time, scheduling issues, no show, cancellations, etc., to analyze this information as needed for performance measures, providing recommendations to action plan to the PSCT Director. Maintains a supply of educational materials regarding TBI. Organizes VTEL TBI evaluations for patients who are unable to come to SFVA for their assessment, evaluations or treatments. Assists with travel associated with the PSCT Program.
Other related duties may be assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD087430 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Fatima.Bennett@va.gov · 415-221-4810 X23142
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77161 – $100315/yr.
This position requires a Other security clearance.
Applications close on 2026-11-09.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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