This position is located within the Department of Veterans Affairs (VA), Office of Acquisition, Logistics and Construction, Enterprise Procurement Office, Denver Logistics Service (DLS), in Golden, Colorado. The position is assigned to the Hearing Aid Repair Laboratory (LAB) within the Veteran Services Division (VSD).
Major Duties: Verifying and authorizing hearing aid repair service requests in accordance with established policies and contract requirements. Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; informed about available products and services; is committed to providing quality products and services.
Performing quality control on commercially repaired hearing devices through visual inspection, operational and listening checks, and reviewing manufacturers' technical specifications to ensure compliance prior to return to the Veteran or VA facility. Providing customer service support to internal and external customers, including Veterans, VA staff, and vendors.
May also serve in a backup call center capacity, responding to a high volume of inquiries, which may include handling 250 or more calls during a standard shift.
Work Schedule: 6:00am-6:00pm (Required to work Monday-Friday 40 hour work week with various tours available pending supervisory approval) Compressed/Flexible: May be authorized by supervisor Telework: Not Available Virtual: This is not a virtual position Position Description/PD#: PD82096A Permanent Change of Station (PCS): Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Local Commuting Area Golden, Colorado: The local commuting area for this position is defined as a radius of 50 miles from Golden, Colorado.
This includes all locations that fall within a 50-mile driving distance from 555 Corporate Circle, Golden, Colorado 80401
As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: Recognition of Foreign Qualifications | International Affairs Office.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Full federal benefits details →
jonell.tomlinson@va.gov · 317-916-3660
This position is with Executive Director, Office of Acquisition, Logistics and Construction, Department of Veterans Affairs.
The posted pay range is $56262 – $73142/yr.
Applications close on 2026-10-16.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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